Guarantees

We guarantee:

  • 1 year support for all commercial products;
  • access to updates throughout the product lifecycle;
  • during the first 60 days from the date of sale, should a problem occur that is specifically related to one of our products and we are unable to resolve (fix) the problem, we will refund the amount of the purchase. If the problem is related to the configuration of the client's software environment, then in order to eliminate such a defect, the client must provide the necessary access to this software environment (access to the administrative panel, FTP access, etc.);
  • 100% Satisfaction Guarantee, this means that our products will work as it is specified in the description for each product, for a basic installation of software for which this product is designed;
  • response to your request within 24 hours.

  • Our Support includes:

    • consultation on the products work;
    • resolving problems that is specifically related to our products;
    • comprehensive assistance with resolving problems that is not specifically related to our products;
    • modifications to the product at your request if the change would be beneficial for other users of the product.